May 18, 2019
To Our Compass Associates:
I wanted to update you on some “cautiously optimistic” business observations we are seeing, but balance those observations by telling you we still have a “responsible pessimism,” given how fluid the COVID-19 situation continues to be.
Firstly, before going any further, I would like to thank all of you who have worked tirelessly since this crisis began, especially those on the frontlines in healthcare, senior living, crisis feeding and those that are feeding children throughout the country. You have put your personal lives on hold to help the patients, doctors, nurses, children and communities we serve. I realize the days are long and challenging, and words cannot adequately express my gratitude for all that you have done and continue to do. Simply said, you are heroes.
We are encouraged that some of our clients are starting to phase in business openings, and as that happens, we are using words like the “New Normal.” While that phrase may feel daunting to some, we see it as an incredible opportunity, not a burden. We are determined to avoid the constraints of the past, and we are challenging each of our businesses to look for smarter, more innovative and efficient ways to operate.
Our path forward will continue to center on safety, which has always been our top priority and will be evermore critical as we transition past COVID-19. We are elevating our already strong standards through a number of measures to ensure our guests and Associates can interact with our culinary offerings and services with peace of mind. As businesses begin to reopen, things will look and feel different. But know this: our commitment to safety and wellbeing remains unwavering.
Innovation is a guiding principle for Compass Group’s New Normal. Our Company has always thrived through the imagination of our people, and we are working diligently on the evolution of technology and new guest experiences. We are reinforcing our excellent foodservice offerings in a safe and meaningful way, and we are reimagining our hospitality and support service experiences to exceed our guest and client expectations. We have taken this unprecedented time in our Company’s history to effectively shape what our New Normal will be.
These actions and many more that we are implementing will prepare us for what lies ahead. All of this is achievable because of our incredible people and culture. We must never forget that our people and our culture give us a significant advantage that our competitors do not have…that is why we are the Market Leader.
Thank you for all that you are doing. I am incredibly proud of all of you and incredibly proud of Compass.
Chief Executive Officer
Compass Group North America
So much has changed in the last few weeks. COVID-19 continues to evolve and affect our lives in unprecedented ways. #CompassStrong has become our mantra. It defines who we are and why we will get through this together. On this page are answers to some of the questions we know are on your mind, because they’re on our minds too. In addition, we want to shed light on a few of our incredible people and the difference they’re making in the communities we serve.
Keeping Facilities Clean & Businesses Running
Helping Healthcare Heroes
Supporting Those on the Front Lines
Fueling College Students
Helping Clients Operate Smoothly
Below are answers to frequently asked questions, steps you can take to help prevent the spread of coronavirus, and resources to help you and your family. You'll also find essential health and safety guidelines from the Centers for Disease Control & Prevention.
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