April 3, 2020

Since I last reached out to you a little over a week ago, I have been asking myself the same question that you have probably been asking: “When will this horrible crisis end?” I wish I knew . . . but what I do know is that we will get through this, and what we need to do now is ensure that every action we take will allow us to thrive in the future.

I believe it is important to share with you what we have done this past week to ensure we exit this crisis positioned for success.

We have several dedicated teams that are working hard to find jobs for as many of our displaced Associates as possible, both within Compass Group businesses that are still operating, as well as with external companies that are hiring. In addition, we are collaborating with several of our valued clients, and many of the country’s largest employers, to do whatever we can to find employment for our Associates.

I want to stress that we are committed to ensuring that all of our people currently enrolled in a Compass Group medical plan will keep their medical benefits, regardless of their work status.

All of our senior leadership team, including myself, have taken a substantial salary decrease. We have also reduced all of our working managers’ salaries throughout the company. And, as I told you last week, we have made the very difficult decision to furlough some of our Associates across the business. This was the most heartbreaking decision I’ve ever had to make, but I remain confident that the day will come when these Associates will return to work, managers’ salaries will be restored and we will resume normal operations.

It is very important to me to personally thank the thousands of dedicated Compass Group Associates on the frontlines of this crisis. Some are cleaning and sterilizing facilities. Others are feeding patients, healthcare professionals, first responders and even schoolchildren who have lost access to meals they would normally receive. Our people are our HEROES, and I can’t thank them enough for all they are doing to save lives and serve our communities.

These are extraordinarily tough times, but I am confident we have the power to take ourselves through them. Since our founding 25 years ago, Compass Group has been guided by the belief that we would never be complacent – never satisfied, always striving to do better. Today, because of that spirit and resolve, I know we will rise to the challenge and come back stronger.

Sincerely,

Gary Green
Chief Executive Officer
Compass Group North America

#CompassStrong

#CompassStrong

So much has changed in the last few weeks. COVID-19 continues to evolve and affect our lives in unprecedented ways. #CompassStrong has become our mantra. It defines who we are and why we will get through this together. On this page are answers to some of the questions we know are on your mind, because they’re on our minds too. In addition, we want to shed light on a few of our incredible people and the difference they’re making in the communities we serve.

Feeding Our Children

Across the country, our Chartwells K12 teams have been working tirelessly to prepare, pack and deliver millions and millions of meals to students while schools are closed. Their focus on feeding kids and supporting our communities will never waver and we couldn’t be more proud. Take a look at just one example of a great partnership from the team at District Five Schools of Spartanburg County.
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Bringing Joy to Seniors

With many communities restricting visitors and asking residents to shelter in place, senior citizens may be feeling heighted levels of uncertainty, anxiety or depression. To help combat this, Morrison Living associates are finding new ways to bring help and joy to their residents. From live streaming cooking classes that residents can watch from their living rooms to making flower arrangements to delivering care packages, our associates are committed to the health and well-being of our residents.
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Healthcare Heroes

Just like the rest of us, doctors, nurses and others healthcare heroes are in need of hard-to-find items for their homes. In response to this need, Morrison Healthcare associates at WakeMed Hospital in Raleigh, North Carolina, created a pop-up market for clinical staff, giving them easy access to everyday household items. They also created “Care Packages” with paper towels and tissue for other healthcare workers to pick up, allowing them to skip the often long lines at grocery stores so they can get home faster to catch up on much needed rest.

Committed to Our Communities

Despite uncertain times, we’re more determined than ever to live our promise and inspire through food. Fresh meals are on the way, thanks to our associates at Eurest and their commitment to help communities in the Las Vegas area. In partnership with three local non-profit organizations, our dedicated teams have pledged to make 1,000 meals a day for those who need a little extra help right now. We’re finding new ways to honor our commitment to connect with people and create solutions.

Associate Resources

Below are answers to frequently asked questions, steps you can take to help prevent the spread of coronavirus, and resources to help you and your family. You'll also find essential health and safety guidelines from the Centers for Disease Control & Prevention.

Frequently Asked Questions

I want to be a part of the solution. How can I help prevent the spread of coronavirus?

We all have a part to play in stopping coronavirus. Follow these guidelines from the CDC to help prevent the spread of coronavirus:

  • Wash your hands often with soap and water for at least 20 seconds. View more handwashing tips from the CDC.
  • If soap and water are not available, use hand sanitizer that contains at least 60% alcohol. Be sure to cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose or mouth.
  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched surfaces often.

View more prevention tips.

I have questions about my exposure and risk to coronavirus. Is there an easy way to get answers?

Yes. Compass Group associates and their dependents can get the care they need from the comfort of their home. Our virtual healthcare offering through Teladoc* provides convenient medical care 24/7, by phone, video or mobile app. If you believe you have symptoms of the coronavirus or have questions about it, call Teladoc at 1-800-TELADOC (835-2362). The service is now available to all associates through May 31, 2020.

Set up your account easily:

  • Download the app;
  • Visit Teladoc.com and click “SET UP ACCOUNT”; or
  • Call 1-800-TELADOC (835-2362)

*Teladoc consultations are provided at no cost to associates enrolled in an eligible Compass Group medical plan and $49/visit for those not enrolled in an eligible Compass Group plan. The services offered to those enrolled in a Regional HMO plan may vary.

What about my emotional wellbeing? Is there a place I can go for help?

We understand this is a trying time for all of us. If you are feeling overwhelmed with emotions like sadness, depression or anxiety, visit the Employee Assistance Program (EAP)/Health Advocate or call 866-342-6892 to speak to a counselor. It is free, confidential and available 24/7 to Compass Group associates and their families.

In addition, we have several new resources:

  • Sanvello: On-demand help with stress, anxiety and depression
  • Sleepio: A six-week online program that can help you rebuild a healthy sleep pattern and address even the most stubborn sleep problems
  • Daylight App: Helps users cope with feelings of worry and anxiety

What about my medical benefits? I need them now more than ever.

We are committed to continuing health benefits for all associates currently enrolled in a Compass Group medical plan, regardless of their work status.

I want to do everything I can to help my family at this time. What does the CDC suggest?

As coronavirus cases continue to increase, the CDC recommends that you create a household plan so that you and your family are prepared. Please review the recommendations below:

  • Stay up-to-date with local information: Know where to find the latest information about coronavirus in your area.
  • Know the signs and symptoms: It’s vital that you know the signs and symptoms of coronavirus. If you think you or someone in your family has coronavirus, contact a doctor and your supervisor immediately. You can also contact a doctor 24/7 through our Teladoc* service.
  • Create a household plan: In the event that someone in your household contracts coronavirus or daily activities are disrupted, it’s essential that you have a plan in place. Follow these steps from the CDC to get your home ready.

View more tips from the CDC on preparing your home and family.

*Teladoc consultations are provided at no cost to associates enrolled in an eligible Compass Group medical plan and $49/visit for those not enrolled in an eligible Compass Group plan. The services offered to those enrolled in a Regional HMO plan may vary.